Privacy Policy

Introduction

Welcome to Desert Dune Buggy Dubai ("we", "us", "our").

This website is operated by Right Adventure Tourism L.L.C, a tourism business based in Dubai, United Arab Emirates.

This Privacy Policy describes how we collect, use, store, disclose and safeguard personal information when you:

• Visit desertdunebuggydubai.com .
• Submit an enquiry or booking request.
• Contact us by email, telephone or WhatsApp.
• Arrange or participate in a desert adventure.
• Complete a payment using a payment link provided by our team.

We aim to handle personal information responsibly and in accordance with applicable data protection laws.

By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is required for particular processing, we will seek it separately.

Information We Collect

We may collect the following categories of personal information, depending on how you interact with us.

Contact Information

• Full name
• Email address
• Mobile and WhatsApp number
• Country or location, if supplied

Booking Information

• Selected tour or buggy type
• Tour date and preferred time
• Number of guests and vehicles
• Driving duration
• Hotel or pickup location
• Transfer requirements
• Special requests or instructions
• Booking reference and status

Communications

We may retain messages or records of your interactions with our team, including enquiries, booking changes, customer support requests and feedback.

Technical Information

When you visit the website, our hosting, security or analytics systems may process technical information such as:

• IP address
• Browser type and version
• Device and operating system
• Pages visited and navigation activity
• Referring website
• Approximate geographic location
• Technical logs and cookie identifiers

Safety and Tour Information

Where reasonably required to arrange or safely deliver an activity, we may request age confirmation, driving eligibility information, or information relevant to safety and participation.

Where identity documents, waivers or sensitive information are needed, we seek to limit collection and access to what is necessary for the activity and applicable requirements.

How We Use Your Information

We may use personal information for the following purposes:

• Responding to enquiries and providing tour quotations.
• Checking availability and managing reservations.
• Confirming dates, times, guest numbers and vehicles.
• Arranging hotel transfers and meeting points.
• Sending booking confirmations, reminders and operational updates.
• Providing customer service, handling cancellations, refunds and complaints.
• Helping protect participant safety and business operations.
• Maintaining accounting and transaction records.
• Maintaining website functionality, performance and security.
• Measuring advertising and website performance where legally permitted and appropriately configured.
• Meeting applicable legal and regulatory obligations.

We do not use personal information for unrelated purposes without an appropriate lawful basis.

Legal Grounds for Processing

Depending on the circumstances and the laws that apply, our processing of personal information may rely on:

• Your consent, where required.
• Processing necessary for arranging or performing a service requested by you, where permitted by law.
• Compliance with applicable legal obligations.
• Other grounds expressly permitted by applicable data protection law.

Where we rely on consent, you may withdraw that consent by contacting us, subject to any lawful requirements to continue retaining or processing particular information.

Applicable laws may include the United Arab Emirates Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data, together with applicable regulations and other relevant laws.

Booking Forms and Enquiries

When you submit a booking request through our website, the information entered may be transmitted to our reservation system, recorded in administrative systems and shared with authorized reservation staff.

We use this information to review your request, confirm arrangements, and communicate important booking details.

Sending a booking request does not necessarily mean that a reservation or payment has been confirmed. Any required confirmation will be communicated separately.

WhatsApp Communications

When you contact us through WhatsApp, your mobile number and the information you choose to send will be processed through WhatsApp and its associated service providers, subject to their own applicable privacy terms.

We use these conversations for enquiries, customer support, reservations and related services. Please avoid sending payment-card numbers or other unnecessary sensitive information by WhatsApp.

Payment Information

For bookings that require payment, our team may provide a secure payment link through an external payment service provider.

Depending on the provider and payment method, the checkout service may collect and process:

• Payer name
• Payment amount and currency
• Billing information
• Card or payment credentials
• Transaction identifiers
• Payment status and related records

Card credentials entered on an external hosted checkout are processed through that payment provider's systems, in accordance with its own terms and privacy policy.

We may receive transaction information such as payment confirmation, amount, date, reference number, and information needed for refunds or reconciliation.

Cookies, Analytics and Advertising

Cookies and similar technologies may be used to support website functionality, protect the site, measure performance and, where enabled, understand the effectiveness of marketing.

Essential Cookies

These support basic website features, security, session management and other functionality required for the website to operate.

Analytics Cookies

If analytics services are enabled, they may collect information about how visitors use our website, including pages viewed, traffic sources and interactions.

Advertising Technologies

If advertising measurement or remarketing services are enabled, related providers may use cookies or similar technologies to measure advertisement interactions or campaign performance, subject to applicable consent requirements.

Such services may include Google products where they are actually installed and active on the website.

Your Cookie Choices

You can manage or delete cookies using your browser settings. Depending on your location and the technologies active on this website, additional consent controls may also be made available.

Disabling some technologies may affect website functionality.

Sharing Your Information

We may share relevant personal information only where reasonably needed for legitimate operational purposes, subject to applicable law.

Recipients may include:

• Authorized employees and reservation staff.
• Tour guides, local operating partners and transport providers involved in your booking.
• Website hosting and IT service providers.
• Email and communications service providers.
• Payment processors and financial service providers.
• Website analytics, security and advertising providers where used.
• Professional advisers, insurers or authorities where required or permitted.

We do not sell customers' personal information to unrelated third parties.

Service providers are expected to handle information in accordance with applicable obligations and the purposes for which it is shared.

International Data Transfers

Our website and related services may use hosting, email, communications, payment, analytics or other technology providers that store or process information outside the United Arab Emirates.

Where personal information is transferred internationally, we seek to use appropriate contractual, technical and organizational safeguards, consistent with applicable law.

Where legally required, we will take additional steps concerning cross-border processing or transfers.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this Policy or as required under applicable laws.

Retention periods may depend on:

• Whether a booking is active, completed or cancelled.
• Applicable accounting, taxation and legal obligations.
• Customer service or dispute resolution requirements.
• Operational safety and recordkeeping requirements.
• Applicable consent and privacy requests.

When information is no longer needed and retention is not legally required, we aim to delete it securely or anonymize it where appropriate.

Data Security

We aim to apply reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.

Such measures may include:

• HTTPS-protected website connections.
• Restricted administrative access.
• Password and account controls.
• Website maintenance and security updates.
• Use of established hosting and payment service providers.
• Internal handling procedures for booking information.

No website, internet transmission or storage system can be guaranteed completely secure.

If you believe your information may have been compromised, please contact us promptly.

Your Privacy Rights

Subject to applicable law and any relevant exceptions, you may have the right to:

• Request information about the personal data we process.
• Request access to applicable personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion in appropriate circumstances.
• Request restriction or cessation of certain processing.
• Object to direct marketing or certain automated processing.
• Request data transfer or portability where applicable.
• Withdraw consent where processing relies on consent.
• Raise a concern with the relevant supervisory authority, where available under applicable law.

Making a Privacy Request

Please email info@desertdunebuggydubai.com with the subject "Personal Data Request".

To help protect customer information, we may request appropriate identity verification before responding.

We will review requests and respond in accordance with applicable law. Certain information may need to be retained for legitimate legal or regulatory reasons.

Marketing Communications

Where legally permitted, and where any required consent has been obtained, we may use contact information to share relevant offers, packages, news or updates about our services.

Operational communications relating to an existing booking are different from promotional marketing messages.

You may request to stop receiving promotional messages by replying to the message or contacting us using the details below.

We will respect applicable marketing preferences and opt-out requests.

Children and Minors

Some desert experiences may allow younger participants as passengers, subject to activity-specific age, supervision and safety requirements.

Bookings involving minors should be arranged by a parent, guardian or other authorized adult.

Where children's information is needed to arrange a reservation or meet safety requirements, we seek to collect only what is reasonably necessary and handle it with appropriate care.

The website is not designed to solicit personal information directly from children without appropriate authorization.

Third-Party Websites and Services

Our website may contain links to external websites or services, including maps, messaging tools, payment checkout pages and other external platforms.

Those platforms may have their own privacy policies and processing practices.

We encourage you to review their privacy information before submitting personal or payment information.

This Privacy Policy does not replace the separate terms and privacy notices of third-party services.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable requirements.

The latest version will be published on this page, along with the date of its most recent update.

Where legally required, we will provide additional notice about material changes.

Contact Us About Privacy

For questions about this Policy, personal data handling or privacy-related requests, please contact: